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Insurance Agency Customer Satisfaction Survey
1.
On a scale of 0 to 10,
How likely is it that you would recommend our agency to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
2.
Overall, how satisfied or dissatisfied are you with our agency?
Extremely satisfied
Very satisfied
Somewhat satisfied
Not so satisfied
Not at all satisfied
3.
How well do our insurance products meet your needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
4.
Overall, how would you rate your experience with your insurance agent?
Excellent
Good
Fair
Poor
Very poor
5.
Do you agree or disagree with each of the following statements?
Strongly agree
Somewhat agree
Neither agree nor disagree
Somewhat disagree
Strongly disagree
My insurance agent was professional
Strongly agree
Somewhat agree
Neither agree nor disagree
Somewhat disagree
Strongly disagree
My insurance agent was knowledge about the products offered
Strongly agree
Somewhat agree
Neither agree nor disagree
Somewhat disagree
Strongly disagree
My insurance agent communicated effectively
Strongly agree
Somewhat agree
Neither agree nor disagree
Somewhat disagree
Strongly disagree
6.
Have you filed a claim with us in the last year?
Yes
No